Order & Shipping

HOW DO I FIND MY ORDER NUMBER?

Your order number will be in the subject line of your confirmation email. It’ll look something like this: #9999-xxxx.

If you’re not seeing it in your inbox, try checking to see if it went to your spam folder or search the words “Order confirmation” sent from support.dasamelody@gmail.com. More often than not, it’ll be in there! Once you find our email, move it to your inbox or mark it as safe to easily locate our emails next time.

If you aren’t able to find your order confirmation email, go to the Track My Order page and select “How to find my order” then click “Help, I cannot find my order number”. Our customer support team will get back to you within 24 hours to help you locate the order in our system.

Where is my order shipped from?

The Carluxio.com team works with top manufacturers worldwide to bring you incredible value for your hard-earned dollar! Your orders may be shipped from the USA or our fulfillment centers in Vietnam, Tibet, India, China, and other regions. We partner with reliable carriers like USPS, DHL, and Purolator to ensure your packages arrive swiftly and safely!

How long does it take for the order to reach me?

Typically, orders from the continental USA arrive within 7 business days, while international orders take up to 15 business days. Impressively, 92.5% of our orders are delivered even sooner. However, please note that delivery may be delayed during peak seasons like Christmas, Black Friday, or other holidays, due to local work stoppages, or if we need to verify your address.

We will keep you informed at every step—from order confirmation and tracking number availability to status updates and final delivery. Please monitor your email and mark messages from Carluxio.com as safe to ensure they reach your inbox.

How can I track my order?

  • Using our website: Easily track your order by going to the Carluxio.com Track My Order page and entering your email address (provided to us at time of purchase) along with your order number. Note that one order number may have multiple tracking numbers.

  • Links in your email: We will send tracking numbers when they are assigned to your packages. Check your mailbox for emails with subjects like “Shipping Confirmation” or “Order is on the way”. You may click on the link in these emails to track your order and shipping status.

If you need to find your order number, follow the instructions in the “How do I find my order number?” section above.

What do the tracking statuses mean?

  • Confirmed: Your order is successfully placed. At this status, you have 1 hour to cancel or make any changes to colors or size.

  • Processing: We are preparing your order. It will take 2–3 days, and you cannot make any changes to your order once it enters processing.

  • Shipped: Your order is on its way to you. You will receive an email notification with a tracking link to follow its journey to your door.

  • Delivered: Your order has been delivered to the shipping address provided upon purchase.

  • Undeliverable: In rare cases, you will see an undeliverable status requiring action. Please check the shipping log for the following:

    • Available for pickup: You may collect the package from the specific carrier facility or local Post Office.

    • Return to sender / Insufficient Address / Failed delivery attempts: Couriers usually make 2 or 3 delivery attempts. Contact the courier ASAP to reschedule or arrange pickup. If it is returned to us, contact support so that we can resend it to you.

My payment won’t go through, what should I do?

If you’re unable to pay with your debit or credit card, please check the following:

  • Make sure all information is correct including the credit card number, expiration date, CVV code, and billing address.

  • Check your credit or debit account balance for available funds.

  • Check whether your card is authorized for online purchases and whether the online transaction limit is set too low.

  • Try refreshing the page or logging completely out and then back in.

  • Start over with a new order instead of trying to pay for the same order again.

  • If your payment is still declined, contact your bank. As part of their security, many card issuers automatically block international transactions unless authorized by the cardholder.

  • Pay with your card through PayPal. If you do not have a PayPal account, you can safely use the service as a guest.

  • Try using a different card.

If you‘re unable to pay with PayPal:

  • Check with PayPal to see if your account has a transaction limit.

  • According to PayPal rules, the shipping address and billing address must match or be in eligible regions, otherwise the payment may be declined.

  • If PayPal is still not working, please try payment directly with a credit/debit card (Visa, MasterCard, Discover, or American Express).

Are sales taxes included in your prices?

Yes, if they apply to you.

Depending on where you live and based on the shipping ZIP code provided, our system will check for applicable sales tax regulations. If taxes are required to be collected, our system will calculate the applicable amount, collect it, and submit it to your local authority.

Our system is continuously updated with the latest sales tax policies. If tax-free holidays apply to your location, our system will recognize them and not collect tax. However, if you believe sales tax was collected in error, please contact us at support.dasamelody@gmail.com. We will investigate and issue a refund where applicable.

Carluxio.com conducts retail sales only. If you own a business and intend to resell our products, our system will still calculate standard sales tax, and you are responsible for claiming any tax exemption through your business filings.